Refund Policy
Effective Date: October 14th, 2026
Buzzator LLC sells all paid plans, add-ons and Buzz Credit packs. Payments are processed by Stripe, Inc. on our behalf. Buzzator handles all billing questions and refund requests.
Refunds for every purchase made through the Buzzator app at https://app.buzzator.com, including package subscriptions billed monthly or yearly, recurring add-ons, and Buzz Credit packs, are governed by this policy, which is incorporated by reference into Section 5 of our Terms of Service.
1. Refunds
Unless required by applicable law, all transactions are non-refundable and non-exchangeable.
Buzzator may, at its sole discretion, issue a refund if a request is submitted within 14 days of your transaction date. All refund requests are reviewed on a case-by-case basis. Buzzator may consider relevant factors including the nature of the product, the reason for the request, usage or consumption, and any applicable contractual terms.
2. Cancelling a subscription
You can cancel a subscription at any time with effect from the end of your current billing period, from Settings → Plan & Billing in the app. Subscriptions renew automatically for further periods equal to the initial term until you cancel.
If your latest renewal is unpaid when you cancel, there is no paid period left to run: the subscription ends immediately, the unpaid invoice is cancelled and nothing more is charged, and the workspace becomes read-only until you subscribe again.
Requesting the deletion of your account also stops your subscriptions from renewing, from the moment of the request; a subscription with an unpaid invoice ends at once. If you keep your account before your current billing period ends, automatic renewal resumes. A subscription for a workspace that has another owner is the exception: it stops renewing but is not ended early, that owner can turn its renewal back on, and its payments, an unpaid invoice included, are charged to the card saved for that workspace. If that card is yours, ask them to replace it.
3. Your statutory rights
If you are a consumer, you may have a statutory right to withdraw from a purchase for any reason within a set period after the transaction, as set out below:
| Where you live | Withdrawal period |
|---|---|
| European Union, European Economic Area, Switzerland, United Kingdom | 14 days |
| Turkey, Israel | 14 days |
| South Korea, Brazil, China, Canada | 7 days |
| Singapore | 5 days |
The right to withdraw applies to one-off purchases and to the first payment under a subscription contract. It does not apply to subsequent subscription payments, except that for annual subscriptions in the United Kingdom a new 14-day period starts at each renewal.
The right to withdraw does not apply to the supply of digital content that has started to be downloaded, streamed or otherwise used, when you have given express consent to waive your withdrawal rights.
Nothing in this policy limits the rights you have under the law of your country. Where local consumer protection law provides you with additional or non-waivable rights, the highest level of rights applies.
4. How to request a refund
Email [email protected] from your account email with your invoice number.
Approved refunds go back to the original payment method and usually appear within 5–10 business days.
What a refund does to your Buzz Credits. When we refund a subscription payment, the Buzz Credits included for the period that payment covered are reduced in proportion to the amount refunded (for an annual payment, every monthly allowance of that year, including the months still to come), but only by credits you have not used: you are never charged for credits you already used. When we refund a Buzz Credit pack, its credits are removed in the same proportion; credits from that pack you had already used are deducted from the other credits your workspace holds or receives next, and no credits can be spent until that balance is settled. Credits that had already expired are not charged for.
A refund does not cancel your subscription. To stop future renewals, cancel it in Settings → Plan & Billing, or ask us to end it when you request the refund; if you withdraw from a subscription under section 3, we end it at the same time.
5. Chargebacks
We encourage you to contact us before disputing a charge or raising a chargeback request with your bank or card issuer. If a payment is disputed as unauthorised, new purchases, plan changes and add-on increases for that workspace are paused until we have reviewed the dispute; you keep access to what you already have, and you can still cancel your subscription or reduce your add-ons. If a chargeback is decided against us, the Buzz Credits that payment bought are removed in proportion to the amount charged back: for a subscription payment, only credits of the period it paid for that you have not used; for a Buzz Credit pack, credits from that pack you had already used are deducted from the other credits your workspace holds or receives next, and no credits can be spent until that balance is settled. A subscription whose payment is charged back ends immediately, and its workspace becomes read-only until you subscribe again.
6. Changes to this policy
We may update this policy from time to time. The version published at https://withbuzzator.com/legal/refunds at the moment of your purchase is the one that applies to that purchase.
7. Contact
- Buzzator billing questions and refund requests: [email protected]
- Legal questions about this policy: [email protected]
Buzzator LLC, 30 N Gould St, Ste N, Sheridan, WY 82801, USA.